Hi Pauline,
Thank you for taking the time to provide feedback on our service as well product.
We are glad that you love the design on our earrings. However, we would like to apologise on the shortcoming of our service staff.
Our team strive to provide a pleasant and enjoyable experience in all of our stores. We would love to know more about your encounter with her as we want to share this feedback and work on to brush up her service skills.
With this, may I ask if you would be able to share with me areas that you wish she could improve? Such as product knowledge, professionalism or grooming? Would you also be able to communicate with me how your experience with our staff was?
We appreciate any input or comments, as we want to deliver an improved and pleasant shopping experience for you.
Thank you and hope to hear from you soon.
With regards,
Benedicta
Customer Service Representative