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Material:14k gold-plated 925 sterling silver, moonstones
I wore it once only, but the moonstone dropped out while I was washing my hands.
Hi Francine, I am so sorry to hear that this has happened. This is definitely unacceptable. My colleague from the returns department will get back to you shortly on a replacement. Alternatively, you may head to our returns centre to fill up a replacement request: https://www.byinviteonly.info/pages/returns-repair-center