- Your items will be packed and shipped within 48 working hours and a confirmation email will be sent to you.
- Deliveries are usually done between 10 am to 6 pm, Monday - Friday except public holidays.
- Orders place on Friday will be shipped out on the next Monday GMT +8.
- Orders placed on a public holiday in Singapore will be shipped on the next working day (as the post offices and shipping companies are not open for operation).
- You can opt to collect your order at our store at Wheelock Place Level 2, #02-10A or at our Paya Lebar Square studio. Please select either option at checkout.
- You may collect your order 2 working days after your order is placed. If you place and order on Monday, you may collection it at the store on Wednesday onwards.
- You will be able to choose from the stocks we have available or shop any additional items you may require.
- If you would like to shop our complete collection, please make an appointment to come to our studio at Paya Lebar Square by dropping us an email at firstname.lastname@example.org or text/call us at +65987 33 729
For Singapore Orders:
- All Singapore orders SG$ 45 and above will enjoy free shipping by SmartPac (with tracking code to your mailbox).
- Delivery will take 1 to 3 working days.
- Items will be shipped via Singpost. SmartPac comes with a tracking number and will need a signature to receive.
- All tracking codes will be emailed to you once item is shipped.
- For orders below SG$ 45, S$1.90 will be charged.
We do not ship by normal mail (without tracking), as it poses a risk of being lost by post and we would like to remove all ambiguities in the shipping of our products for your peace of mind.
- We only ship orders that are only containing after-care products like Anti-tarnish Squares or Polishing Cloths by normal mail instead of registered.
- For urgent orders: Do drop us an email at info[@]byinviteonly.info to arrange for a possible alternative method of delivery.