- Your items will be packed and shipped within 48 working hours and a confirmation email will be sent to you.
- Deliveries are usually done between 10 am to 6 pm, Monday - Friday except public holidays.
- Orders place on Friday will be shipped out on the next Monday GMT +8.
- Orders placed on a public holiday in Singapore will be shipped on the next working day (as the post offices and shipping companies are not open for operation).
- You can opt to collect your order at Threadbare & Squirrel, Wheelock Place #02-20 (next to Epicentre) or at our 16 Shaw Road studio. Please select either option at checkout.
- Self collection of orders at Threadbare & Squirrel will be sent every Tuesday and Friday (cut off time: 6pm the day before).
- An appointment is needed to drop by 16 Shaw Road studio for self collection.
- If you would like to shop our complete collection in person, please make an appointment to come to our studio at 16 Shaw Road by dropping us an email at email@example.com or text/call us at +65987 33 729
For Singapore Orders:
- All Singapore orders SG$ 45 and above will enjoy free shipping by SmartPac (comes with tracking code and sent to your mailbox).
- Delivery will take 2 to 4 working days.
- Items will be shipped via Singpost. SmartPac comes with a tracking number and will not require a signature i.e no one needs to be in as it will be sent to the mailbox.
- All tracking codes will be sent to you in the automated Order Fulfilment email once item is shipped.
- For orders below SG$ 45, S$1.90 will be charged.
We do not ship by normal mail (without tracking), as it poses a risk of being lost by post and we would like to remove all ambiguities in the shipping of our products for your peace of mind.
- We only ship orders that are only containing after-care products like Anti-tarnish Squares or Polishing Cloths by normal mail instead of registered.
- For urgent orders: Do drop us an email at info[@]byinviteonly.info to arrange for a possible alternative method of delivery such as Next Day courier.