Shipping & Delivery

Is the COVID-19 Pandemic going to affect my order?

We are business-as-usual with our online store. However, due to a surge in online orders worldwide and because we're entering a peak shopping season, your orders may not arrive as quickly as expected.


We're working very closely with our shipping partners to ensure your packages reach you as soon as possible.


We seek your kind understanding and patience in this matter.

How long do you take to despatch my order?

All orders are despatched from our warehouse based in Singapore. We ship all orders out within 2 working days.

Do you ship to my country & how much does it cost?

Shipping is charged based on the subtotal before taxes and after discounts. Shipping charges are listed in Singapore Dollars, unless otherwise stated below. It will be converted to your home currency at checkout if you have chosen to pay using your preferred currency.


Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates. Shipping time is also subjected to customs clearance. 

 

Singapore

- Orders below $60: $4 by NinjaVan (1-3 business days)


- Orders above $60: Free Shipping by NinjaVan (1-3 business days)

 
Malaysia

- Orders below $80: $5 by SkyNet Asia Pacific Worldwide Express (3 - 5 business days)


- Orders above $80: Free shipping by SkyNet Asia Pacific Worldwide Express (3 - 5 business days)


Indonesia | Philippines | Taiwan | Hong Kong | Brunei *

- Orders below $150: $8 by SkyNet Asia Pacific Worldwide Express (3 - 5 business days)

- Orders above $150: Free shipping by SkyNet Asia Pacific Worldwide Express (3 - 5 business days)

*Orders to Brunei may take longer than expected due to limited flights out of Singapore at the moment due to COVID-19.


Australia | New Zealand | South Korea | Vietnam


- Orders below $150: $12 by SkyNet Asia Pacific Worldwide Express (3 - 5 business days)

- Orders above $150: Free shipping by SkyNet Asia Pacific Worldwide Express (3 - 5 business days)

Cambodia

- Flat-rate at $25 by DHL Express (1-3 business days)

Japan

- Orders below $250: $15 by SkyNet Asia Pacific Worldwide Express (3-5 business days)

- Orders above $250: Free shipping by SkyNet Asia Pacific Worldwide Express (3-5 business days)

USA | Canada

- Flat-rate at US$15 by SkyNet Asia Pacific Worldwide Express (3-5 business days)

Europe

- Flat-rate at €15 by DHL Express (1-3 business days)


UAE

- Flat-rate at $40 by DHL Express (1-3 business days)


If you don't see your country listed here, drop us an email for a quotation.

If you don't see your country listed above and would like for us to quote, please drop us an email and we'll get back to you shortly.

Will I be charged for duties and taxes?

The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs. 


Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.

Can I ship to a PO Box?

All deliveries require a signature in order to be received. Thus, it is not possible to be delivered to a PO box. 

Where is my order?

Once we have despatched your order, there will be a tracking code attached to the fulfillment email. Simply follow the link in the email. Due to the COVID-19 pandemic, slight delays may occur at any point of your order's journey. We hope you would give it a few more days to reach you if your package has not arrived on the expected date. 

Can't find answers to what you need?

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We’ll get back to you within 1 working day.

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