Returns | Repairs | Replacements | Store Credits

We offer return or replacement for all jewellery items purchased within 30 days from date of purchase (inclusive of weekends and public holidays) with the exception of:

  • designs that were on final sale
  • designs that are offered as 'deal of the day'
  • all stationery products like greeting cards
  • free gift with purchases
  • gift boxes or packaging

Returns

We have a no-questions-asked return policy for all jewellery items purchased within 30 days from date of purchase for store credits. Unfortunately we do not process refunds in cash. Should your return be valid, we will issue store credits equivalent to the amount paid for your item.


Returns will be valid if:

  • Jewellery item(s) is in original unworn condition with no signs of wear or damage.
  • Jewellery item(s) with its original packaging (jewellery pouch or box, excluding the shipping box) that it came with. If you are unable to return the original packaging or pouch or you would like to keep them, $3 will be deducted from your credits.
  • Jewellery item(s) is not a final sale/clearance or 'Deal of the Day' product.

Should the returned item not meet the above return guidelines, we will reserve the right to deny a return request and have the item(s) returned to customers. Shipping charges to be borne by the customer.

Terms and Conditions

Returns past 30-day Window: In the event you would like to return an item past the 30-day window, we will still accept your return (1) if your item meets the above criteria, for (2) up to a period of 60 days. All returns past the 30-day window will only receive a partial refund in store credits according to the chart below:

Return Validity Store Credits Return To you
1st to 30th day from date of purchase 100% of the product price paid
31st day to 40th day from date of purchase 75% of the product price paid
41st day to 60th day from date of purchase 50% of the product price paid

 

Gift with Purchase (GWP): All GWP that came with your order will also have to be returned if you choose to return the entire order. If the GWP had a criteria in order to be received, and by returning an item disqualifies this criterion, it will have to be returned as well (i.e. if you needed to spend $80 to receive a free gift, and by returning an item, your order falls below $80, the free gift will also have to be returned in its original condition). 

If you're unable or would like to keep the GWP you may choose to do so. We will deduct 10% from the store credits that we will be refunded to you.

How to Return

To proceed with a return, please proceed to our returns centre.

Do not send your items back to us before you receive a confirmation or an approval for your return.

  • We will get back to you within 2-3 working days with this confirmation and you will have a 30-day window to return your item(s) back to us. 
  • Once you've received your confirmation, you may either return your item(s) by mailing it back to us, or dropping it off at either of our stores (Wisma Atria/ VivoCity)

  • Customers will have to bear all shipping charges to return their item(s) back to our warehouse in Singapore.

 

Replacements 

We will be doing a 1-to-1 replacement for all items purchased within 30 days (inclusive of weekends and public holidays) from the date your order is placed when:

  • Your item is damaged
  • We have sent the wrong item to you

How to Request for Replacement

To request for a replacement, please proceed to our returns center.

  • In the event that the design is unavailable for replacement, we will refund the amount paid for this item in store credits. All store credits do not expire.

  • We use natural gemstones and freshwater pearls in our jewellery. Each gemstone and pearl is unique and has its own character. Natural inclusions (e.g. black carbon dots), uneven colour distribution, fissures and internal fractures are not considered defects. Requests regarding gemstones will be processed as a return in store credits instead of a 1-to-1 replacement.

 

Repairs 

As with dainty and hand-crafted jewellery, we understand that from time to time, accidents do happen and you may need repair for your pieces. We currently offer free lifetime repairs for all disconnected jump ring, chains or clasps.

Do note thatcharges may apply for the repair of chains, pendants, gemstones or broken studs. Replacement is subjected to availability of materials.

How to Repair

To request for a repair, please proceed to our returns center.

Alternatively, you may drop by our physical stores.

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STORE CREDITS

  • Store credits will be issued to your account and an email will be sent to you.
  • You may use the store credits online and in store.  
  • Store credits are not refundable or withdrawable from your account back in cash.
  • Store credits do not expire.
  • Any balance that is not utilised will be returned back to your account. (E.g.: If you have $50 in your account and would like to spend $40, $10 will be returned to your account and can be used in the next transaction).

CHECK YOUR BALANCE | USE YOUR STORE CREDITS

  • Simply sign into your account online using your email and password. If you do not have an account, you may create one using the email address your store credits are assigned to. 
  • Once you're logged in, you will see the 'Check My Store Credits' tab on the left side of the page (as illustrated below).
  • A unique code will be shown which you can copy and apply at checkout.
  • To use store credits in store, simply notify the sales assistant of your email and she will add your customer account into the system and will be able to redeem instantly without any log in.
  • All unused store credits will go back into your account and you can check your balance on your accounts page after log in.




SALES TAXES 

  • The customer is responsible for any sales taxes incurred at their local customs. 

WRONG SHIPPING ADDRESS

After placing an order, we will send an email to confirm the shipping address and the items you have ordered. Please check the shipping address and drop us an email if you spot any errors with your address, preferably quick as we pack and ship fast.

We will unfortunately not be liable for items sent to a wrong shipping address provided. As all packages come with a tracking number, we will try our best to help track down your package and direct it to your correct address. Any re-shipping charges incurred will be charged to the customer for the wrong address provided.

If you have any other queries regarding ordering and payment, please drop us an email and we will get back to you within 48 hours. 

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