We offer return or replacement for all jewellery items purchased within 30 days from date of purchase (inclusive of weekends and public holidays) with the exception of:
We have a no-questions-asked return policy for all jewellery items purchased within 30 days from date of purchase for store credits. Unfortunately we do not process refunds in cash. Should your return be valid, we will issue store credits equivalent to the amount paid for your item.
Should the returned item not meet the above return guidelines, we will reserve the right to deny a return request and have the item(s) returned to customers. Shipping charges to be borne by the customer.
Returns past 30-day Window: In the event you would like to return an item past the 30-day window, we will still accept your return (1) if your item meets the above criteria, for (2) up to a period of 60 days. All returns past the 30-day window will only receive a partial refund in store credits according to the chart below:
|Return Validity||Store Credits Return To you|
|1st to 30th day from date of purchase||100% of the product price paid|
|31st day to 40th day from date of purchase||75% of the product price paid|
|41st day to 60th day from date of purchase||50% of the product price paid|
Gift with Purchase (GWP): All GWP that came with your order will also have to be returned if you choose to return the entire order. If the GWP had a criteria in order to be received, and by returning an item disqualifies this criterion, it will have to be returned as well (i.e. if you needed to spend $80 to receive a free gift, and by returning an item, your order falls below $80, the free gift will also have to be returned in its original condition).
If you're unable or would like to keep the GWP you may choose to do so. We will deduct 10% from the store credits that we will be refunded to you.
To proceed with a return, please proceed to our returns centre.
Do not send your items back to us before you receive a confirmation or an approval for your return.
We will be doing a 1-to-1 replacement for all items purchased within 30 days (inclusive of weekends and public holidays) from the date your order is placed when:
To request for a replacement, please proceed to our returns center.
As with dainty and hand-crafted jewellery, we understand that from time to time, accidents do happen and you may need repair for your pieces. We currently offer free lifetime repairs for all disconnected jump ring, chains or clasps.
Do note thatcharges may apply for the repair of chains, pendants, gemstones or broken studs. Replacement is subjected to availability of materials.
To request for a repair, please proceed to our returns center.
Alternatively, you may drop by our physical stores.
CHECK YOUR BALANCE | USE YOUR STORE CREDITS
WRONG SHIPPING ADDRESS
After placing an order, we will send an email to confirm the shipping address and the items you have ordered. Please check the shipping address and drop us an email if you spot any errors with your address, preferably quick as we pack and ship fast.
We will unfortunately not be liable for items sent to a wrong shipping address provided. As all packages come with a tracking number, we will try our best to help track down your package and direct it to your correct address. Any re-shipping charges incurred will be charged to the customer for the wrong address provided.
If you have any other queries regarding ordering and payment, please drop us an email and we will get back to you within 48 hours.