Returns and Exchanges

Put your mind at ease when you are shopping with By Invite Only™ with our simple returns policy! We unfortunately do not do refunds in cash or store credits but will allow a 100% no questions asked exchange policy. 


Return address: 60 Paya Lebar Road, Paya Lebar Square, #11-04 Singapore 409051

 

1. We made a mistake with your order / Damaged items received

- Valid within 14 days, including weekends, of receiving your order.

- Get in touch with us at info[@]byinviteonly.info (we will get back to you within 3 working days).

- We will verify your claim, proceed to ship the correct items ordered to your address with an enclosed pre-paid envelope. You may then use this envelope to return the wrong items back to us. Applies for both International and Singapore-based orders.

- Jewelry piece(s) that are not received back at the office within 30 days from the date of exchange request will be considered as sold and will be billed accordingly via paypal.

 

2. No Questions Asked Exchange 

You received the order but it's just not quite right. Maybe you changed your mind, it doesn't look as good on you or you got this as a gift. We will accept your item for exchange. Below are the terms:

- Valid within 14 days, including weekends, of receiving your order.

- Not valid for refunds in cash or store credits. 

- You can change for another piece of the same design or a totally new style it's up to you.

- Exchanged items cannot be re-exchanged. We will only accept one exchange per invoice/order.

- Get in touch with us at info[@]byinviteonly.info (we will get back to you within 3 working days). To expedite the request, please let us know which items you would like to exchange for.

- Send the item back to our office address at 60 Paya Lebar Road, Paya Lebar Square, #11-04 Singapore 409051. We recommend shipping it back to us by registered mail so it's trackable by both parties. We will not be responsible for lost mail or be accountable for returns without tracking code provided. Shipping will be borne by the customer. 

- S$3 re-shipping fee will apply to send the desired item back to you via registered mail for Singapore.

- S$5 re-shipping fee will apply for International exchanges.

- To save on shipping, you can make an appointment to come by our office for a one-to-one exchange on the spot.

 

For more enquiries, drop us an email at info[@]byinviteonly.info or call/text us at +65 98733729 and we will get back to you within 3 working days. 

 

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