What's your returns & exchange policy?
How do I proceed with returns/exchange?
1. Drop it off at our store: Simply drop off your item at our flagship store for a 1 to 1 exchange. If the item you would like is unavailable, the sales assistant in store will collect your item and note your contact details. We will get back to you within 2-3 working days.
2. Mail it back to us: Simply drop us an email with an image of your item and we will get back to you within 2 working days. Once we have processed your request and checked that the item you'd like to exchange for is available, you may proceed to return your item to us.
Return address: 1093 Lower Delta Road, #05-01 Singapore 169204.
Will you cover my return shipping cost?
Unfortunately, we will not be covering any shipping costs for returns or exchanges. We recommend using a mode of shipping that is trackable on your end as we will not be liable for lost packages.
I received a damaged product / wrong item, how do I proceed?
In the unlikely event that damage occurred due to postal handling or a wrong item has been sent to you, we will offer a free replacement for your item. Simply pop by our store for a 1 to 1 exchange or email us with an image of your item and we will take care of the rest.
Do you do refunds?
Yes, we will be able to process a refund in store-credits. Store credits do not expire and a unique code will be sent to you via email so you will always have it on hand.
Unfortunately, we will not be able to process any refunds by cash.
Are store credits transferable/am I able to spend in tranches?
Unfortunately store credits are not transferable. They are also one-time use only. If you have $50 in store credits and would like to spend $40, the balance of $10 will not be refunded to you in cash or back in store credits.
Do you do repairs?
Yes, we do. We have lifetime repairs for all disconnected chains and findings (i.e. jump rings, clasps). For lost pendants or gemstones, it will depend if we still have it available. If we do, we will be able to replace it for you at a small cost.
If you would like to replace your chains, we will be able to do that for you for a small cost of $10 to cover the cost of materials and to pay a small cut to our crafters for the repair.
WRONG SHIPPING ADDRESS
After placing an order, we will send an email to confirm the shipping address and the items you have ordered. Please check the shipping address and drop us an email if you spot any errors with your address, preferably quick as we pack and ship fast.
We will unfortunately not be liable for items sent to a wrong shipping address provided. As all packages come with a tracking number, we will try our best to help track down your package and direct it to your correct address. Any re-shipping charges incurred will be charged to the customer for the wrong address provided.
If you have any other queries regarding ordering and payment, please drop us an email and we will get back to you within 48 hours.