We offer an exchange or return for all jewellery items purchased within 30 days (inclusive of weekends and public holidays) with the exception of:
We have a no-questions-asked return policy for all jewellery items purchased within 30 days for store credits. We, unfortunately, do not do refunds back in cash.
Should the returned item not meet the above return guidelines, we will reserve the right to deny a return request and have the item(s) returned to customers with shipping charges to be borne by the customer.
Returns past 30-day Window: In the event, you would like to return an item past the 30-day window, we will still accept your return if your item meets the above criteria, up to a period of 60 days. However, all returns past the 30-day window will only receive a partial refund in store credits according to this chart below:
|Return Validity||Store Credits Return To you|
|1st to 30th day from date of purchase||100% of the product price paid|
|31st day to 40th day from date of purchase||75% of the product price paid|
|41st day to 60th day from date of purchase||50% of the product price paid|
Gift with Purchase (GWP): All GWP that came with your order will also have to be returned if you choose to return the entire order. If the GWP has a criteria to receive, and by returning an item disqualifies this criterion, it will have to be returned as well (i.e. if you needed to spend $80 to receive a free gift, and by returning an item, your order falls below $80, the free gift will also have to be returned in its original condition).
If you're unable or would like to keep the GWP you may do so. We will be deducting 10% from the store credits that we will be refunded to you.
To proceed with a return, simply drop us an email with an image of your item as well as your order number.
We will be doing a 1-to-1 replacement for all items within 30 days (inclusive of weekends and public holidays) from the date your order is placed when:
To request for a replacement, simply drop us an email with an image of your item as well as your order number.
CHECK YOUR BALANCE | USE YOUR STORE CREDITS
WRONG SHIPPING ADDRESS
After placing an order, we will send an email to confirm the shipping address and the items you have ordered. Please check the shipping address and drop us an email if you spot any errors with your address, preferably quick as we pack and ship fast.
We will unfortunately not be liable for items sent to a wrong shipping address provided. As all packages come with a tracking number, we will try our best to help track down your package and direct it to your correct address. Any re-shipping charges incurred will be charged to the customer for the wrong address provided.
If you have any other queries regarding ordering and payment, please drop us an email and we will get back to you within 48 hours.