Bought a piece from us and something bad happened to it? Fret not. We offer repair services here.
- If you have purchased an item from one of our retailers in Singapore and our very own online web store within 14 days from date of purchase (including weekends and public holidays).
- Aura Quartz pieces have a longer warranty at 1 month from date of purchase
- Keep your receipt for verification!
- Email us at info[@]byinviteonly.info with your name, place you bought your jewellery from, date of purchase and the condition of the piece.
Servicing and rejuvenation:
- If you do not apply for free repairs stated above, we will still be able to service your jewellery that was purchased from us.
- Repairing and reconnecting broken connections are free of charge however a $3 reshipping fee (by registered mail with tracking to your doorstep) will be charged.
- We also offer a complete rejuvenation of your jewellery piece. It includes a total change of chains, connectors and polishing of pendants/centrepieces from $10 depending on the complexity of your design.
- Email us at info[@]byinviteonly.info with your name, contact number and a photo of your jewellery to enquire.