Shopping Online

1. What’s the promo code?

Prices are automatically discounted and reflected on each product page. No promo code required.

2. My item is sold out. Will you be restocking?

We will not be restocking more items during the sale. If you’d like to be notified if it’s restocked after the sale, please click on the button ‘Notify Me When Available’.

3. Can I use my member rewards during Black Friday Sale 2020? 

Member rewards are only applicable on regular-priced items. Please note that additional discounts and credit card promotions are not applicable on sale items.

4. Will I still receive Crystal Club points on my purchases during the sale?

Yes! Simply log into your account and make a purchase. Every 1SGD earns 1 point. Diamond and VIP Crystal Club members will receive 2 points for every 1SGD spent.

 5. Is there a limit on the number of items/ total value I can purchase?  

No, there is no limit on the number of items or total value that you can purchase. Happy shopping! 

Shopping In-Stores

1. Do you have this particular item stocked at your Wisma Atria/313@somerset/VivoCity store?

To avoid disappointment, we strongly advise all customers to check stock availability before heading down to the stores to purchase. Simply select the item online, and click on ‘Stock Availability’ to check if your item is available in-stores.

2. Do you have the same selection online and in-stores?

Due to space constraints, we are not able to display the same selection at all stores. To check if your item is available in-stores, navigate to the product page and look out for the tab ‘Stock Availability’. 

3. Can I try on the jewellery in-store?

Yes, all shoppers are allowed to try on jewellery. Alcohol swabs are used to sterilise each piece after every try.

4. In view of the Covid-19 situation, I am worried that the store will be crowded. Are there any special arrangements in place to ensure the safety of shoppers?

All customers are required to scan the SafeEntry QR code before entering the store, and must keep to the one metre social distancing rules. Our staff and customers are provided with hand sanitiser, and are advised to wash their hands regularly with antibacterial soap to prevent the spread of Covid-19.


Shoppers without masks will be denied entry. 

5. What are the promotions in-stores?

Enjoy up to 50% off in-stores!


Each product is tagged with a colored sticker that corresponds to its discount tier.

Blue sticker: 15% off

Pink sticker: 20% off

Orange sticker: 30% off

Black sticker: 50% off


Final Sale items will only be available at VivoCity.

Order, Shipping and Delivery

1. When will my order arrive?

Due to a surge in orders, we will despatch your order 4 working days from the date of purchase.

However, as our courier partners are expected to receive a higher number of deliveries, do expect another 4-5 working days on top of their usual delivery period. This brings the estimated delivery time a total of 9 working days.

Once we have despatched your order, you will receive a fulfillment email with a tracking attached. Simply follow the link in the email to track your order. Please allow for a few days of grace should your package not arrive on its expected date.  

2. Can I order and collect in-stores?

Yes, sure! You may pick up your order at our stores 5 to 7 working days after the confirmation of your order. We will send you a fulfillment email once your order is ready for collection at Wisma Atria.

Please note that Self-Collection Fulfillment will require a longer time frame as compared to Online Order Fulfillment.

Self-collection is only available at Wisma Atria (435 Orchard Road, #01-43 Singapore 238877).

3. I selected the wrong item during check out. Help!

If your order is unfulfilled, kindly email our Customer Service team (info@byinviteonly.info) to notify us of your situation. We will then proceed to assist you accordingly.

Do note that order fulfillment will be lengthened by an additional 2 days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.

If your order is fulfilled, you can submit a return form once you have received the item. We will then process the return and, if the return is valid, store credits equivalent to the amount paid for your item will be issued to your account. 

4. How do I know if my order is fulfilled?

Your order is fulfilled when it is despatched. At this point, you should receive an email with your order’s tracking number.   

5. I forgot to add an extension to my order. Can I still add on to my order?

If your order is unfulfilled, kindly email our Customer Service team (info@byinviteonly.info) to notify us of your situation. We will then proceed to assist you accordingly.


Do note that order fulfillment will be lengthened by an additional 2 days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.


If your order is fulfilled, we cannot add it onto your order. If you would still like to purchase an extension,

- Normal extensions: You can purchase an extension online and in-stores.

- Vermeil & 925 silver extensions: You can purchase an extension online. It will be delivered to you separately.


Kindly note that additional delivery costs will apply. 

6. Will I be charged for duties and taxes?

The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs. 


Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.

7. Can I opt for expedited shipping? 

Unfortunately, same day delivery is unavailable during this period. If you have an urgent order, you may visit any of our stores to make a purchase. 

8. I have selected the wrong delivery method! 

If your order is unfulfilled, kindly email our Customer Service team (info@byinviteonly.info) to notify us of your situation. We will then proceed to assist you accordingly.
Do note that order fulfillment will be lengthened by an additional 2 days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.

If your order is fulfilled and you initially selected:
- Self-collection: We will have to collect your item from our store, then schedule to have it delivered to you.
Kindly note that order fulfillment will be lengthened by an additional 3 days due to the time required for collection and delivery from the store to our office.

- Shipping: Our courier partners would have already collected your item and we would not be able to retrieve it.
If the address you’ve sent it to is incorrect, kindly email our Customer Service team (info@byinviteonly.info) to notify us of your situation.  

9. I've changed my mind on one or more items in my order. How do I go about it?

If your order is unfulfilled and you would like to return or change any one or more of your items in your order, we will need to cancel your entire order as we are unable to cancel or change individual items in your order due to the overwhelming orders during sale.

Should you wish to proceed, kindly email our Customer Service team (info@byinviteonly.info) to notify us of your situation. Please note that we will proceed to cancel your entire order and order fulfillment will be lengthened by an additional 2 days as your order will be taken out and placed at the end of the order queue.

If your order is fulfilled, you can submit a return form once you have received the item. We will then process the return and, if the return is valid, store credits equivalent to the amount paid for your item will be issued to your account. 

Return, Repair and Replacement

1. Are Black Friday’s sale items eligible for refund/ return? How do I go about it?

Yes! Usual refund/return processes will apply. Please expect a delay of up to 5 days for returns, repairs, and replacements due to the influx of orders. Send in your refund/ repair/ replacement request here.

Do note that final sale items are not eligible for refund and/or return. 

2. What if the item I received is wrong/ damaged? Can I send them for repair or replacement?

Yes! Usual refund/return processes will apply. Please expect a delay of up to 5 days for returns, repairs, and replacements due to the influx of orders.

Send in your refund/ repair/ replacement request here. Do note that final sale items are not eligible for refund and/or return. 

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