Shipping & Delivery

Shipping is charged based on the subtotal after discounts.

Please note that these are estimated delivery times only and not guaranteed delivery dates. Shipping time is also subjected to the item clearing customs.

Price quotes are in Singapore Dollars (SGD). We are using a currency converter on our website. If you opt to pay in your home currency (USD/EUR/PHP...etc), shipping charges will be converted as well to reflect accordingly.

Singapore

- Orders below $50: $3 by J&T Express (1-3 days)

- Orders above $50: Free Shipping by J&T Express (1-3 days)

 
Malaysia

- Orders below $150: $12 by DHL Express (1-2 days)

- Orders above $150: Free shipping by DHL Express (1-2 days)

Indonesia | Philippines | Vietnam | Taiwan | Hong Kong

- Orders below $250: $15 by DHL Express (1-3 days)

- Orders above $250: Free shipping by DHL Express (1-3 days)
 

South Korea | Brunei | New Zealand | Australia 

- Orders below $250: $15 by DHL Express (1-3 days)

- Orders above $250: Free shipping by DHL Express

USA | Canada | Europe | Cambodia

- Flat-rate at US$18 / EU$16 / £15 / S$25 by DHL Express (1-3 days)

UAE
- Flat-rate US$32 / S$45

The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs. 

Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.

All orders are despatched/packed and sent out from our warehouse based in Singapore. We ship all orders out within 2 working days.

Shipping lead times will vary. Please refer to the first question for shipping lead times and shipping costs.

All deliveries require a signature to receive and will not be able to deliver to a PO box. 

We are business-as-usual and all order will continue to be despatched within 2 working days. There may be slight delays experienced with courier and shipping companies worldwide, we seek your understanding if your package is taking longer than usual.

For International orders, there may be a slight delay for packages shipped by J&T Express. We're working very closely with our shipping partner J&T Express to ensure your packages reach you as soon as possible.

We seek your kind understanding and patience in this matter.

Not to worry, once you received your shipping confirmation email or text, your package has been picked up and sent to our courier's warehouse for despatch.

J&T Express is currently undergoing a system migration and is experiencing slight errors in the pickup process where packages are not able to be scanned into their system. They are aware of the issue and are working tirelessly to solve this as soon as possible. 

This error will not affect delivery timings and you should still receive your package at the approximate lead times provided. We seek your kind understanding and patience as we work with our courier company to resolve this issue.

Return, Repairs & Replacements

Changed your mind? We have a 30-day no questions asked return policy from the date of purchase. We accept returns up to 60 days, however, all returns past the 30-day window will only receive a partial refund.

For more detailed information, click here.

We do not accept returns by cash, only in store credits. To proceed with a return please go to our returns center. 

If you have received a defective product, we offer a 1-to-1 replacement within 30 days from the date of purchase. If you decide to proceed with a return in store credits instead, you may do so.

To proceed with a repair, replacement or return request, please head to our returns center.

If your item has broken in the first 30 days from the date of purchase, we will repair it if possible and if not a replacement will be offered.

If your item is past the 30-day window, not to worry, we have a lifetime repair support for you on all disconnected chains, broken clasps or jump rings and extensions. Shipping charges will apply.

However if you would like to replace a pendant, chain, ring or gemstone, it would depend on availability and charges may apply.

Please proceed to our returns center here.

Order & Payment

Only 1 discount may be applied to each order. Discount codes cannot be used in conjunction with free shipping discount codes, referral codes or any other membership rewards. We have the right to hold and or cancel orders that use more than one discount code.

We current only accept Visa, Mastercard and Amex credit or debit cards online. 

We accept payment in USD, CAD, PHP, NZD, , HKD, TWD, JPY, KRW, IDR, GBP, THB, AUD, EUR. To change your preferred currency, simply scroll to the bottom footer and select from the drop-down menu.

At our physical stores based in Singapore, we accept Grab Pay, Alipay as well as WeChat Pay.

Do ensure that your billing address postal code as well as your CVV pin is accurate as the transaction will not go through if those details do not match.

This is a fraud prevention system that is set up at checkout. Please get in touch if you still encounter problems with making payment.

Please check that you have clicked the 'apply' button beside the discount code field to apply the discount to your cart.

Discount codes will also not apply to designs on sale, stationery, greeting cards or gift boxes. Discounts will only apply on regular-priced jewellery products.

We will unfortunately not be able to extend expired discount codes. 

Gifting & Gift Card

We do not include any physical receipts with online purchases. Your order confirmation sent to your email will be our only copy that would be sent to you. Please get in touch if you do not receive it or check your spam/junk mailbox just in case.

Please keep your digital receipt in case your recipient would like to do an exchange.

If you would like a gift receipt included with your order, simply include an instruction at checkout and we will have one prepared for you. No prices will be revealed.

You will also be able to request a gift receipt at our physical stores as well.

We accept returns for all items up to 30 days from the date of purchase. However, we understand that on occasion, you may be gifting your purchase after this stated duration.

Simply get your recipient to furnish the order number or your email, fill up the returns form at our returns center

All return items have to be in original un-worn condition with original packaging included.

Yes we do! You can purchase gift cards here.

All gift card credits have no expiry. You can also purchase gift cards and have them sent on a preferred date. Gift cards come with small customisations and will allow you to write a gift message.

Yes, you will be able to key in your gift card code as well as a discount code at checkout. However you will not be able to key in 2 discount codes at one time (or stack your discounts).

You may check your gift card balance here.

You can also combine gift card balances with store credits to use them together. Simply log into your account and click on the 'Check my Store Credits' tab. In this page, you will have the option to add your gift card credits to your store credits.

All gift cards cannot be withdrawn or refund into cash. If you would like to transfer your gift card or credits to someone else, do get in touch with us and we can have it processed for you manually through our back end.

If you have successfully checked out and made payment for a gift card but your recipient has not received it, we recommend that she check her junk or spam folder just in case. If there is no sign of the gift card, it means that you could have sent it to the wrong email address.

If this has happened, please flag this issue to us immediately. If the gift card has been spent but the order has not shipped, we will still be able to cancel and refund the gift card credits to you.

However, in the unfortunate event that the order placed with your gift card credits has been despatched, we will not be able to retrieve it for you and will not be responsible for this error. 

Yes we do! We offer a gift wrapping option at the cart page and you are able to include a gift message.

Gift wrapping costs $3.

Yes we can! We understand that sometimes you just need an urgent gift. We'd be happy to help. 

For Singapore-based orders, if you need it in the same day, we will opt for uParcel courier. 3-hour express or same day shipping will be available however it will cost $13 or $10 respectively. Surcharges will apply for remote areas like Sentosa or Tuas. Please get in touch with us before placing your order.

For international orders, we will be able to despatch by DHL Express. If we despatch before 12pm, often DHL will be able to deliver it by next day. We can check on your behalf for exact shipping date before confirmation.

Product Care & Materials

I am so glad you asked! A little love and a light hand will ensure your By Invite Only pieces to last and shine for a longer time. 

Always remove your jewelry when applying scents, lotions and sprays - or even better, always put your jewelry on last before heading out the door. For more detailed material-specific care instructions, please refer to our care page here.

Our pieces are 18 karat plated on brass and with an additional protective coating on top for a more durable finish. Although it will last longer than your mass market standard (0.03-0.05 micron flash plating), we recommend applying these easy tips to ensure its longevity:

If it is a hot sweaty day, remove your gold or rose gold jewellery and wipe it down with a clean tissue. If you have access to mild (preferably non-perfumed) soap, wash it with water to get rid of the grime on the top layer of your jewellery. Store it in a cool dry place or in the pouch it came with.

Avoid swimming in chlorinated pools or the sea as the chemicals in the water may erode the plating. Sea water is highly corrosive. 

We have 2 types of silver jewellery at this moment. First is 925 sterling silver and the other is Rhodium-plated on eco-brass.

Find out the exact material of your piece on the product page.

For 925 silver, when it tarnishes, an oxide layer forms on top of the plating causing it to look 'blur' or a semi-opaque white residue to acumulate. To remove this oxide layer, simply use a silver polishing cloth. 925 sterling silver is the opposite of plated jewellery. The more you wear it, the less it 'tarnishes' as the oxide layer does not have a chance to accumulate. 

For Rhodium-plated on brass, if it is a hot sweaty day, remove your gold or rose gold jewellery and wipe it down with a clean tissue. If you have access to mild (preferably non-perfumed) soap, wash it with water to get rid of the grime on the top layer of your jewellery. Store it in a cool dry place or in the pouch it came with. Do not use a silver polishing cloth to wipe this piece of jewellery as you will wipe the plating off the base metal.

Avoid swimming in chlorinated pools or the sea as the chemicals in the water may erode the plating. Sea water is highly corrosive. 

Yes you can!

Sensitive skin are skin types that are prone to inflammation or adverse reactions. For example, eczema suffers often see flare ups during very cold or hot weather conditions. 

Our pieces are made without the toxic 3: nickel, lead and cadmium that are often culprits of skin irritation hence they are suitable for sensitive skin.

There is also an added protection coating on top of our pieces that creates a barrier between the metal and your skin. With care, this coating will last for a long time. If you do not care for the item, this coating will start to degrade as it is only a thin film.

Our pieces are however not allergy proof. If you are allergic to a particular metal, say 925 silver, our silver pieces will not be suitable for you, even though they are suitable for sensitive skin. You will still get a reaction as your immune system sees that metal as a foreign substance and starts to create an immune reaction against it leading to rash, itch or pus.

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