FAQ

PAYMENT AND PURCHASE

Q: I don't have a PayPal Account, can I use bank transfer instead?
You do not require an account to complete your payment process at PayPal. You may opt to manually key in your credit or debit card details (found right below the login box) and they will charge your card independently. 

We highly recommend setting up a PayPal account as it is a fast and fuss free way to pay without having to take out your card every time you check out.

We do not accept bank transfer.

Q: Can I come by your studio to purchase with cash?
Yes, you may come by our studio after making an appointment with us via email. 
We accept CASH, NETS, VISA, MASTERCARD and AMEX. 

Q: I am buying this as a gift, can my recipient exchange for something else if she doesn't like it or if it doesn't fit her?
YES, HE/SHE CAN! Please refer to our Returns page for more information.

Q: Can I pre-order?
Drop us an email :) It really depends as we work with what we can get and we do not mass produce.

Q: Can you charge me in my preferred currency?
The store will be charging your card in Singapore Dollars. PayPal will be doing an initial conversion for you. 

Q: How much is this item in my currency? 
You may want to use our currency convert feature at the top right hand of the website beside the cart tab. If your currency is not available, we would recommend logging on to www.xe.com for a manual conversion. 

The store will be charging your card in Singapore Dollars. PayPal will be doing an initial conversion for you. Unfortunately, we will not be able to charge you in your preferred currency.

Q.  Can I purchase through WhatsApp or email instead of going through your website check-out?

Sorry we only accept orders through our website via PayPal. Please let us know if you encounter any problems with the checkout process and we will help you as best we can.

PRODUCT

Q: Can you take a picture of what's available and let me choose before I check out online?
We will gladly photograph of the available stocks for you to pick before we ship but we require you to place an order for the item. If you do not like the items pictured, we will gladly cancel the order and issue a credit refund for the item(s) within 3 working days.

Leave a note at checkout and we will drop you an email with the images. We will reply within 48 hours.

Q: Will the stones change colour?
No, the colours of the stone will not change. However, dirt or mould may accumulate on it as it is an organic material. We would recommend storing your jewellery pieces in a dry and dark place when not in use to prevent such incidents from occurring.

Q: Are your stones real?
Yes, they are. We do not use resin or synthetic crystals which explain its organic shape and each stone is unique. You can find out which stone we have used listed on the product page.

Q: Do you do stone cleansing?
Unfortunately, we are not able to do so as we are not experts in new age stone therapy. All stones are however pre-cleansed with water for hygiene purposes before crafting. 

Q: Can I pass you a stone I have and have you made into a piece of jewellery for me?
We do not provide 'tailor' like services. Or custom products at the moment. What we have are on our web-store or listed on Instagram.

We can alter the length of your preferred design just to fit you so drop us an email or leave a note at checkout for a special request.

Q: I have sensitive skin, are your products suitable for me?

We have sensitive skin too! All of our products do not contain allergens such as lead, nickel or cadmium. Most of them are also coated with an anti-tarnish/sweat-proof layer to prevent direct contact of metal to your skin. 

If you are sensitive to a particular metal like silver, gold or copper, we would recommend our products listed as 'stainless steel' instead just to be safe.

The metal plating of every jewellery we sell will be listed on the description of each product's page. Do check to make sure you are not purchasing an item with a metal you are allergic to.

JEWELLERY CARE

Q: Will your jewellery tarnish or rust?

Unfortunately only solid Gold and Platinum will never tarnish hence their hefty price tag. Any sort of plating will eventually tarnish without proper care. 

Most of our jewellery, however, are plated with a tarnish-resistant and sweat-proof coating. This coating makes the jewellery piece hypoallergenic as well as it provides a barrier between your skin and the true metal.

For designs that are coated with this special formula, we recommend not wiping it with a silver or polishing cloth as it may remove this coating and cause the item to tarnish.

Q: Can I wash my hands wearing your rings?

We would recommend removing them when you are washing your hands or showering so as to keep it shiny for as long as possible. This will also prevent any damage by accident. 

Q: Can you help me polish a jewellery item I bought from another brand? Can I bring it to your office?

Unfortunately we are only able to help with designs/jewellery items that are purchased from our Brand. 

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