Crystal Club Membership



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FAQ:

1.  How do I check how many points I have?
 
After you've logged in to your accounts, there will be a green rewards button on the bottom right of the page. Click on that button to expand the rewards panel and you will see all the information about your points and rewards there.
2. How do I redeem the points/rewards online and at your store?
Once you've earned enough points for a coupon, you will be able to see a green 'buy' button in the rewards panel. You can click on that button to redeem the coupon code. It will also be sent to your email so you can use the code at another time. After you click the 'buy' button, your points will be deducted.

** If you would like to redeem the points at our store, leave them in your account and we can use it directly at our POS system and apply the discount to your order on the spot.

If you have redeemed the discount code online, we will not be able to apply the points at our store as it will be deducted from your account.

3. Do I get points shopping at your flagship store at Wisma Atria?

Yes, you do, it will be the same as shopping online at 1 point for every $1 spent.

4. I just made a purchase, why have my points not been reflected?

It will take some time for the system to log in your purchase and for it to reflect in your rewards panel. The points should be logged within 30 minutes after your transaction, also depending on the internet connectivity of our POS at the moment of checkout. If something is amiss and your points are not being logged accurately after 24 hours, please drop us a text or email and we will help you fix it.

5. Why do my points not reflect my total spending history?

Points only start to accumulate from the time we activate our membership program which is in mid-October 2018. Purchases made before we activate this membership program will not be converted to points. 
Your VIP tier will be determined by the number of points accumulated from the day you open your account for 365 days. After which the points will be reset 

6. I forgot to apply the discount code shown to me, will you be able to rebate the discount to me?

Unfortunately, we are not able to rebate any discounts if you did not apply it to your order. However, our rewards have a 1-year validity and you can always use it for your next order with us within that time frame

Don't forget to click the 'apply' button beside the discount code field to apply the promotion to your order. Your discounted total will be reflected before you make your payment.

7. If I have multiple accounts with you, can I combine it into one?

Yes, you can! Please drop us an email at and we will help combine both accounts or do any manual point drops if required.
Please note that we will not be able to transfer any welcome (new account) sign up points as we are technically only issuing to new customers. This is to be fair for other customers who only have 1 account. We seek your kind understanding in this matter.
We will also only be able to combine accounts once per customer. 

8. Will I be able to use the rewards I earned in conjunction with other discounts you are running? 
Unfortunately, one discount code can only be applied at any given time on our site. We appreciate your kind understanding that we are not able to give additional discounts due to our small markup. We thank you for your kind support.

 

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